FoodTrekNow Legal
Privacy Policy
Effective: August 28, 2026
This policy explains how FoodTrekNow, operated by Kevin Lisenby ("FoodTrekNow," "we," "us," or "our"), handles information when customers order from participating food trucks, vendors operate their businesses, and location hosts or event organizers offer opportunities through our website and mobile applications.
1. Scope
This policy applies to FoodTrekNow websites, mobile applications, customer ordering features, vendor tools, and related support services. Participating food trucks are independent businesses. A truck may have its own privacy practices for information it receives to prepare and fulfill an order.
2. Information we collect
| Category | Examples | How it is collected |
|---|---|---|
| Account and contact information | Name, preferred name, email address, mobile number, password credentials, profile photo, and verification status. | Directly from you when you create or update an account. Password authentication is handled by our authentication provider; we do not display your password. |
| Customer ordering information | Saved addresses, approximate or chosen location, favorite trucks, cart contents, orders, special instructions, pickup status, receipts, cancellations, refunds, and vendor-specific credits. | From your use of customer ordering and account features. |
| Vendor information | Business and food truck details, contact information, menus, photos, schedules, order activity, sales reports, subscription status, and payment onboarding status. | From vendor applications, vendor portal activity, and payment providers. |
| Host and opportunity information | Host or organizer name, business and contact details, property addresses, map coordinates, photos, amenities, event dates, attendance estimates, vendor fees, setup requirements, applications, bookings, routes, messages, and reviews. | From host, organizer, and vendor use of the opportunity marketplace. |
| Location information | A customer's current GPS position when they choose “Use Current Location,” and a food truck's precise GPS position and accuracy while an authorized vendor actively shares its live business location. | From device location services only after the customer or vendor grants permission and starts the location feature. Vendor live updates automatically become unavailable when sharing stops or updates become stale. |
| Payment and transaction information | Payment status, amount, currency, payment method type, transaction identifiers, refunds, and subscription information. | From Stripe and participating vendors. FoodTrekNow does not store complete payment card numbers or card security codes. |
| Communications and preferences | Order messages, notification choices, promotion preferences, favorite truck alerts, support requests, and feedback. | From communications and settings you choose to use. |
| Device and service information | Browser or device type, IP address, app activity, timestamps, error and security logs, and local app settings. | Automatically when needed to operate, secure, and troubleshoot the service. |
Please do not place sensitive medical information or payment card details in special instructions, messages, or feedback fields.
3. How we use information
- Create, authenticate, and maintain customer, vendor, and location host accounts.
- Use a customer's chosen or current location to calculate nearby-truck distances and use vendor-shared GPS updates to display the truck's live business location and provide directions.
- Use vendor GPS, host coordinates, booking information, and route selections to identify nearby opportunities, provide navigation links, and notify eligible vendors.
- Publish host opportunities, match vendors with openings, process applications and bookings, support participant messages and reviews, and calculate planning estimates.
- Show nearby or selected food trucks, process orders, coordinate pickup, and provide order status updates.
- Send order information to the selected food truck and support messages between the customer and vendor.
- Facilitate vendor payments, customer refunds, vendor-specific credits, and vendor subscriptions through Stripe.
- Remember preferences, addresses, favorites, routes, order and booking history, notification settings, and privacy choices.
- Review vendor and host activity, prevent fraud and abuse, secure the service, troubleshoot errors, and enforce our Terms.
- Send promotions, favorite-truck notifications, and opportunity alerts when enabled. You may turn optional notifications off.
- Meet legal, tax, accounting, dispute, and regulatory obligations.
We do not sell personal information for money, and we do not use personal information for cross-context behavioral advertising.
5. Payments and financial information
Customer payments are processed through the selected vendor's Stripe-connected account. FoodTrekNow facilitates the transaction but does not collect customer order proceeds for itself. Stripe collects and processes payment credentials. Vendors also use Stripe for onboarding and payouts.
FoodTrekNow charges participating vendors a platform subscription after any applicable free trial. We receive subscription status and limited billing information from Stripe but do not receive complete card numbers or card security codes.
6. Retention and security
We retain information while an account is active and as reasonably necessary to provide the service, maintain transaction records, resolve disputes, prevent fraud, enforce agreements, and meet legal, tax, and accounting requirements. Retention periods vary by record type. Account deletion removes or de-identifies information that is not required to be retained. Some records may remain in backups or legally required transaction records for a limited period.
We use reasonable administrative, technical, and organizational safeguards, including encrypted network connections, access controls, and provider security features. No online system can guarantee absolute security.
7. Your privacy choices
- Access and correction: review and edit profile information, addresses, preferences, and notification settings from your account.
- Customer location: use a manually selected city or ZIP instead of GPS, and revoke FoodTrekNow location permission through device settings. A customer GPS position is saved only in that customer's local app state for nearby searches.
- Vendor live location: location sharing is off by default. An authorized vendor must tap Start Sharing Location and can tap Stop Sharing at any time. Public access to a live update expires when the update becomes stale.
- Marketing and notifications: disable promotions, favorite-truck alerts, and push preferences in Settings. Essential order and account messages may still be sent.
- Delete account: use Customer Account → Settings → Delete My Account. Vendors may contact us to request account deletion after resolving required transaction or subscription records.
- Consent: withdraw optional permissions through account or device settings. Withdrawal does not affect processing already completed.
To request access, correction, deletion, or a copy of information that cannot be managed in the app, email kevinl@foodtreknow.com. We may verify your identity before completing a request.
8. Children
FoodTrekNow is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and remove it when required.
9. Changes to this policy
We may update this policy as the service, providers, or legal requirements change. We will update the effective date and provide additional notice when a material change requires it. Continued use after an update is subject to the revised policy.
10. Contact us
FoodTrekNow is operated by Kevin Lisenby in Maryland, United States.
Privacy questions, requests, and general support: kevinl@foodtreknow.com